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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE:

You must be over 18 to purchase nicotine and nicotine related products from this site and upon ordering agree to provide genuine payment details and/or date of birth to verify your eligibility. If you do not agree to these terms and conditions, please do not use this site. New ordering procedures require customers to register and provide their date of birth prior to ordering from this site.

Terms and Conditions

1. General Terms and Condition

Welcome to FreedomVape. By browsing this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern FreedomVape's relationship with you in relation to this website.

The terms "freedom vape" ,"www.freedomvape.co.uk"  ,"us" , "we" or "our" refers to the owner of the website. The term "you", "your" or "vendor" refers to the user, viewer or purchaser of our website. The use of this website is subject to the following terms of use:

  • The content of the pages on this website is for your general information and use only and is subject to change when we feel necessary or product ranges are altered. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • We endeavour to ensure that our service is maintained to our high standards but cannot be held responsible for any losses, damage, liability or expense suffered which is claimed to result from the use of this site, including without limitation, any fault, error, omission, interruption or delay. Use of this site is at the user’s sole risk.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without prior written consent from FreedomVape. Your use of this website and any dispute arising out of such use of the website is subject to the laws governing England and Wales.

2. General Information

E-liquids advertised and sold on this site contain distilled water, food grade flavourings, VG (vegetable glycerine) and/or PG (propylene glycol) both of which are food additives deemed safe by the FDA and placed on the 'Generally Recognised As Safe' list. The World Health Organistaion also considers pharmaceutical grade PG as safe for use in food products.

The FDA as yet have not tested or approved individual products relating to electronic cigarettes or the nicotine carrying liquids. However, it is important to note that some, all, or none of the same carcinogens found in US FDA approved stop smoking products may also be found in trace amounts of some FreedomVape liquids containing nicotine. In purchasing our products you agree that FreedomVape will not be held liable for any detrimental damages or losses incurred as a result of using any of our products and you use these entirely at your own risk.

It should be noted that nicotine if ingested in large amounts is a poison and for this reason will not be shipped in quantities containing more than 36mg/ml of nicotine and all efforts should be made by the customer to keep nicotine products out of the reach of children and pets. Nicotine and nicotine related products should not be used if you have an allergy or sensitivity to nicotine or if you are pregnant or nursing. FreedomVape will not be held liable for any risk, damage or harm which results from misuse/mishandling or general use of any or all products purchased from us.

All efforts should be made by the vendor to prevent ingestion of nicotine in its liquid form and thoroughly clean with water any liquid that may come into contact with the skin or onto any work surfaces.

It is important to stress that caution should be taking by anyone creating DIY flavours to ensure products are safe and do not contain any oil derivatives which if vaped can have fatal consequences. If in doubt do not attempt to mix any liquids yourself at home and purchase only from reputable stockists. We will not be held liable for any adverse medical conditions as a result of use of any items purchased from this site.

The information we provide on this website should not be deemed as advice, and not be treat as such, and is provided without any representations or warranties, express or implied. You must not rely on this information as an alternative to professional advice obtained from your doctor or general practitioner. If you think you may be suffering from any adverse medical condition related to the inadvertent ingestion of nicotine products, stop using the product immediately and seek medical advice immediately or visit a professional healthcare provider.

Nicotine is derived from tobacco products and as such will not be sold to any persons under the age of 18, and in agreeing to the terms of sale on this website you agree to abide by these conditions of law.

3. Conditions of Sale

Vendors purchasing from this site agree to abide by the general terms and conditions set out within this document and any pages on our website and agree to have read all conditions prior to making any purchase from us.

The vendor agrees upon completion of any purchase order that you will: (a) Pay for all goods and services to you. (b) Ensure that all of the information you give us is correct and complete. (c) Comply with any legal requirements concerning the use of our services. (d) Agree that, whether or not the account you have created is used, all charges incurred between the activation of your account, and the suspension or disconnection of your account will be met by you.

4. Shipping

Postage and packaging of UK & Ireland orders are free for orders over £10 (inc.VAT) unless stated otherwise in the individual product description (bulky or expensive items). Items will be sent by Royal Mails standard international delivery method and expected to arrive between 3 - 5 working days on average (5-7 for larger parcels) although can take up to 15 working days for international orders , unless the vendor expressly requests a delivery upgrade at their own expense prior to completing the order. We will e-mail customers to inform you when your order has been posted. We can not be held responsible for delays in delivery which arise and are out of our general control or occur once items have been posted.

International orders outside of the Uk & Ireland will incur rates as specified in the shopping basket and non EU customers should ensure that all items ordered adhere to their own countries import laws as we will not be liable for any items seized to due such breaches. It is the customers responsibility to pay for any customs charges and handling fees incurred in the recipient country.

5. Returns Policy

We understand that a happy customer is a loyal customer so we endeavour to resolve any problems our customers may encounter when purchasing from us and urge our customers to contact us should they require any assistance with any of our products.

Customers located in the EU have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (EU distance selling regulations). Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item. However, you must obtain a returns authorisation number (RAN) and pay the return shipping costs. A nominal postage and packing fee of £3.95 will be deducted from any refunded amount.

To obtain a Returns Authorisation Number (RAN) please contact us here.

Once authorised, items returned must be well packaged, in an unused condition and in the original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged packages.

Due to reasons of hygeine and safety, consumables including (but not exclusively) cartridges, drip tips, atomizers and e-liquids are non refundable items.

Batteries and atomisers are categorised as consumable items and are therefore known to degrade and fail over a period of usage. All products are therefore checked prior to shipment but in the unlikely event that you receive a product that is considered dead on arrival (DOA) we will replace these, at our cost, provided you contact us within 3 days of receipt to obtain a returns reference. Should their be insufficient stock of the returned item you will be either offered a similar item of the same price or offered a full refund (less any postage fees paid).

Electrical items such as atomisers/batteries that have been damaged as a result of accidental misuse, improper use or use with incompatible batteries/voltages/atomisers will not re refunded/replaced and any items returned under the DOA policy will be checked upon receipt by us prior to any replacement or refund is given. Please ensure that atomisers and their derivatives are compatible with your device prior to placing your order as they cannot be returned once their original packaging has been opened, (this includes multi packs).

 

6. Cashback Information

The information we provide does not address your individual requirements and does not constitute any form of advice, recommendation, representation, endorsement or arrangement by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment or other decisions. Given that the impact of any information expressed on our site can vary widely based on your particular circumstances, you should always carry out your own research into the product that is of interest to you.

Our site does include details on, or links through to, information provided by other websites. We don't control the accuracy or completeness of that information. You take full responsibility for using that information and verifying it and for any decision to use, purchase or refrain from purchasing any of the services or products mentioned on a linked site. If you do purchase products or services from another website please read their contract carefully before deciding to buy. Remember, your contract for those products or services will be with them, not us.When you use other websites, any personal information you give them will be dealt with in line with their privacy polices, not ours, so please read the privacy policies of each and every such website before using them.

We do reserve the right to refuse service to any person or entity who applies to use our service or who we believe have breached a general terms and conditions of service.